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Buyer protection
Every order is covered. Period.
From the moment you place an order until your subscription ends, CheapSubs guarantees you get what you paid for — or your money back.
30-day money back
If your access stops working in the first 30 days, we refund you in full. No questions, no friction.
Plan-length coverage
If a plan goes down mid-subscription, we move you to a working one — at no extra cost.
24-hour support
Our team responds within 24 hours, usually within 4. Email or live chat.
Encrypted credentials
Logins are encrypted in transit and at rest, and auto-expire after delivery.
How protection works
- 01
Order placed
You pay securely, we receive the order.
- 02
Access delivered
Most orders deliver in under 5 minutes.
- 03
Confirm or report
Tap 'works for me' or report an issue and we'll respond.
- 04
Continuous monitoring
We watch your access. If it ever breaks, we replace or refund.
You're refunded if…
- Access never delivered
- Login or invite doesn't work
- Plan was downgraded or canceled
- Service quality dropped (e.g. forced from 4K to HD)
- Region restriction discovered after purchase
- Subscription ends earlier than promised
The promise
"If your subscription doesn't work, you don't pay. Ever."
We've refunded over $2.4M to date. Most issues resolve in under 4 hours.
Frequently asked questions
How long does a refund take?
Card refunds hit your account in 1–3 business days. PayPal refunds are typically same-day. Store credit is instant.
What's not covered?
Issues caused by the buyer — sharing credentials with non-household members, or breaking the provider's ToS. We always work with you to find a fix first.
Can I just change my mind?
Within 1 hour of delivery and before first use, we offer a no-questions refund. After that, refunds require a service issue.